Support
App support
Everything you need to get going in The Nannying Network app, whether you are a family looking for care or a nanny or babysitter looking for roles.
Need a hand?
Email us at hello@thenannyingnetwork.com and we will get back to you within one business day.
Or use our contact form.
Common questions
How do I create an account?
Open the app and choose whether you are a family or a nanny. Sign up with your email, verify it, then complete your profile. Everyone completes their full profile before they can browse roles or book care. That is how we keep the network trusted.
I did not get my verification email
Check your junk or promotions folder first. If it still has not arrived, request a new link from the sign in screen or email us and we will send one manually.
How do bookings work?
Families request a sitter from the map or submit a role. We review and approve it, the family pays the booking or advertising fee, then contact details unlock and the nanny confirms. You can follow every step on the My bookings screen.
How do repeat bookings work?
Once a booking is paid, open My bookings and tap Book again. Choose the first date and how many weeks you want it to repeat, up to twelve. We review each date before it is locked in.
What are the fees?
Families pay an advertising fee to list a role and a finder's fee when a booking goes ahead. Fees are shown before you pay and are handled securely by Stripe. We never store your card details.
Are nannies vetted?
We gather and verify mandatory credentials and references, and we shortlist from our own network. Families complete their own final checks and interview before care begins.
How do I delete my account?
In the app go to your Profile screen and scroll to Delete my account. Type DELETE to confirm. Your login and profile details are removed straight away. You can also email us and we will do it for you.
Privacy and your data
Read our Privacy Policy and Terms and Conditions. Identity documents are reviewed and then discarded, we do not keep copies once a nanny is verified.
The Nannying Network Pty Ltd. Support hours Monday to Friday, 9am to 5pm AEST.